Five Star Outdoors is committed to supplying and installing high-quality blinds and roller shutters designed for Australian conditions. This warranty covers eligible defects in materials, components, manufacture and workmanship during the applicable warranty period, subject to the conditions, exclusions and maintenance requirements below. This warranty is provided in addition to rights and remedies available under the Australian Consumer Law.

• Eligible defects in materials, components or manufacture.
• Eligible motor, control and accessory defects within the applicable warranty period.
• Defective installation or workmanship within the applicable workmanship warranty period.
• Product failures occurring under normal residential use and operating conditions.

To the extent permitted by law, this voluntary warranty does not cover damage or faults caused by:

• Failure to follow operating, care or maintenance instructions; misuse, abuse, neglect or accidental damage.
• Unauthorised repairs, alterations or modifications, or damage caused by third parties.
• Storm, flood, fire, acts of nature or abnormal/extreme environmental conditions.
• Normal wear and tear, natural fading or colour variation over time.
• Corrosion caused by inadequate cleaning or maintenance.
• Inappropriate cleaning products, chemicals or lubricants.
• Continued operation after a fault or obstruction becomes apparent.

These exclusions do not exclude or restrict rights that cannot lawfully be excluded under the Australian Consumer Law.

Regular cleaning and maintenance are important to preserve product appearance and operation. Remove dirt, dust, salt and residue; use clean water and mild soapy water where appropriate; keep tracks and guides clear; and follow manufacturer care instructions.

• High-salinity/coastal roller shutter installations: clean approximately every 2-4 weeks.
• Other environments: clean regularly and at least every 3 months, or more often where conditions require.
• Do not use grease or conventional lubricants unless specifically instructed. Avoid harsh chemicals, abrasive cleaners and inappropriate solvents.

To lodge a warranty claim, contact Five Star Outdoors and provide your name and contact details, installation address, order/invoice/contract number where available, a description of the issue, and photographs or video where reasonably required.

Phone: 1300 621 155
Email: info@fivestaroutdoors.com.au

Five Star Outdoors will assess the claim and advise the customer of the next steps.

Where a defect is covered, Five Star Outdoors may, depending on the circumstances and subject to applicable law, repair or replace the defective component or rectify defective workmanship. Replacement components may vary slightly in colour, finish or appearance where the original component is no longer available. Any remedy under this warranty does not limit remedies otherwise available under Australian Consumer Law.

Customers should contact Five Star Outdoors before incurring expenses associated with a warranty claim. Where Five Star Outdoors is responsible for reasonable expenses associated with an accepted claim, reimbursement will be handled in accordance with applicable law. Customers should retain relevant receipts or evidence.

Unless otherwise expressly stated in writing, the Five Star Outdoors voluntary warranty applies to the original purchaser and is non-transferable. This does not limit rights or remedies that may otherwise exist under applicable law.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Five Star Outdoors warranty periods are additional warranties and do not define or limit how long a product should reasonably last under Australian Consumer Law. Customers may continue to have statutory rights after an express Five Star Outdoors or manufacturer warranty period has expired.

Five Star Outdoors | 1300 621 155 | info@fivestaroutdoors.com.au