1. Five Star Outdoors Pty Ltd (“Five Star Outdoors”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold. Where applicable, personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. This Privacy Policy explains how Five Star Outdoors collects, holds, uses and discloses personal information and how individuals may request access to or correction of their personal information or make a privacy-related complaint.

Collection of Personal Information

3. When contacting Five Star Outdoors, submitting an enquiry, requesting a free measure and quote, making a purchase or otherwise interacting with us, you may be asked to provide personal information.

4. Personal information we may collect includes your name, residential or installation address, postal address, telephone number, email address, details of your enquiry, products or services you are interested in, appointment information, quotation and contract information, payment information and information relating to products or services purchased from us.

5. We may also collect communications and correspondence with us, customer service and warranty information, photographs or images of your property, reviews and feedback, marketing preferences and other information reasonably necessary to provide our products and services or conduct our business.

6. When you use our website, we may automatically collect certain technical information including your IP address, browser or device information, pages viewed, referring websites, approximate location and information about how you interact with our website.

How We Collect Personal Information

7. Five Star Outdoors may collect personal information when you contact us by telephone, email or SMS, submit an online enquiry, request a free measure and quote, make an appointment, speak with a sales consultant, enter into a contract, purchase a product or service, enquire about finance, provide photographs or documents, participate in a promotion or otherwise interact with us.

8. We may also receive personal information from third parties were permitted by law, including referral partners, advertising and lead-generation platforms, finance providers, suppliers, contractors and other service providers.

Use of Personal Information

9. Personal information collected by Five Star Outdoors may be used to respond to enquiries, arrange appointments, provide free measure and quotes, prepare and follow up quotations, process contracts and orders, arrange manufacture and installation, process payments, provide customer service and administer warranties, repairs and service requests.

10. We may also use personal information to communicate with customers, maintain customer and business records, conduct reporting and quality assurance, improve our products and services, prevent fraud or unlawful activity, comply with legal requirements and conduct marketing and promotional activities were permitted by law.

11. If we are unable to collect certain personal information, we may not be able to provide particular products or services, prepare a quotation, arrange an appointment, process an order or otherwise respond to your request.

Zoho CRM and Customer Information

12. Five Star Outdoors uses Zoho CRM and related Zoho services to manage customer and prospective customer information and assist with our business operations.

13. Personal information stored or processed through Zoho may include names, contact details, property addresses, enquiries, appointments, quotations, sales information, communications, product interests, customer service information, service history and other information relevant to our relationship with a customer or prospective customer.

14. Five Star Outdoors may use Zoho to maintain customer records, manage enquiries and sales opportunities, schedule appointments, record quotations and sales, manage customer communications, record product and service information, conduct follow-up activities and undertake business reporting and administration.

15. Personal information handled through Zoho is subject to Zoho’s applicable privacy, security and data-processing practices in addition to the measures Five Star Outdoors takes to protect personal information.

Direct Marketing

16. Where permitted by law, Five Star Outdoors may use personal information to communicate with existing and prospective customers about our products, services, promotions and offers. Communications may be made by telephone, SMS, email, online advertising or other appropriate communication channels.

17. Individuals may opt out of receiving direct marketing communications at any time by using an unsubscribe or opt-out facility provided in the communication or by contacting Five Star Outdoors.

18. Opting out of marketing communications will not prevent Five Star Outdoors from contacting you where reasonably necessary regarding an existing enquiry, quotation, appointment, contract, installation, payment, warranty, service request or other ongoing business matter.

Cookies, Analytics and Online Advertising

19. Our website may use cookies, pixels, web beacons and similar technologies to operate and improve the website, remember preferences, understand how visitors interact with the website and measure the effectiveness of our advertising.

20. Information collected through these technologies may include IP addresses, browser and device information, pages viewed, links or advertisements clicked, referring websites, approximate location and the date and time of website visits.

21. Five Star Outdoors may use third-party analytics and advertising services, including services provided by Google and Meta (Facebook and Instagram).

22. These providers may use cookies, pixels and similar technologies to collect information about interactions with our website and advertisements for purposes including analytics, advertising measurement and providing advertising that may be more relevant to users.

23. Individuals may control or disable certain cookies through their browser settings and, where available, through privacy and advertising controls provided by the relevant third-party platform. Disabling certain cookies may affect the functionality of parts of our website.

Disclosure of Personal Information

24. Five Star Outdoors does not sell personal information.

25. We may disclose personal information where reasonably necessary to conduct our business, fulfil customer orders and provide our products and services.

26. Personal information may be disclosed to our employees and authorised representatives, Zoho and other technology providers, installers and contractors, manufacturers and suppliers, payment processors and financial institutions, finance providers, telephone and SMS providers, website providers, marketing and advertising providers, professional advisers, insurers, debt collection providers and other service providers reasonably required to conduct our business.

27. We may also disclose personal information where required or authorised by law, including to government, regulatory or law enforcement authorities.

Overseas Disclosure

28. Some technology, cloud, communications, analytics, advertising and other service providers used by Five Star Outdoors may store, process or provide access to personal information from locations outside Australia. This may include Zoho and other technology providers.

29. Where personal information is disclosed to an overseas recipient, Five Star Outdoors will take reasonable steps as required by applicable Australian privacy laws in relation to that disclosure.

30. Where required and practicable, information regarding the countries in which overseas recipients are likely to be located will be made available in this Privacy Policy or upon request.

Payment and Finance Information

31. Where a customer makes a payment to Five Star Outdoors, payment information may be processed by our bank, merchant facility, payment processor or other authorised payment service provider.

32. Five Star Outdoors does not intentionally retain complete credit or debit card details on its own systems where those details are securely processed by an authorised third-party payment provider.

33. Where a customer requests or applies for finance, relevant information may be provided directly to, or collected by, the applicable finance provider. Finance providers have their own privacy policies and practices governing personal information they collect and hold.

Property and Installation Photographs

34. Five Star Outdoors may collect photographs or images of a customer’s property before, during or after installation.

35. These photographs may be used for preparing quotations, recording existing site conditions, confirming measurements and installation requirements, communicating with installers, manufacturers or suppliers, documenting completed work, quality assurance, customer service, warranty and service purposes and maintaining appropriate customer and job records.

36. Where Five Star Outdoors wishes to use identifiable customer or property photographs for advertising, social media, promotional or marketing purposes, appropriate permission will be obtained where required.

Security and Storage

37. Five Star Outdoors takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

38. These measures may include appropriate physical, administrative and technological safeguards and the use of reputable third-party technology and service providers. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Personal Information

39. Five Star Outdoors retains personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, taxation, accounting, warranty, insurance, record-keeping and legitimate business requirements.

40. When personal information is no longer required, Five Star Outdoors will take reasonable steps to destroy or de-identify that information where required by applicable law.

Access and Correction

41. Individuals may request access to personal information Five Star Outdoors holds about them. We may need to verify an individual’s identity before providing access.

42. Five Star Outdoors will respond to access requests within a reasonable period. There may be circumstances where we are permitted or required by law to refuse access to some information. Where required, we will provide an explanation if access is refused.

43. If you believe personal information Five Star Outdoors holds about you is inaccurate, incomplete or out of date, you may contact us and request that the information be corrected.

44. We will respond to correction requests within a reasonable period and take reasonable steps to correct information where appropriate.

Privacy Complaints

45. If you have a concern or complaint regarding how Five Star Outdoors has collected, held, used or disclosed your personal information, you may contact us using the details provided below.

46. Five Star Outdoors will take reasonable steps to investigate privacy complaints and respond within a reasonable period.

47. If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

48. Our website or communications may contain links to websites or services operated by third parties. These third parties may have their own privacy policies and practices.

49. Five Star Outdoors is not responsible for the privacy practices or content of third-party websites or services. We recommend reviewing the applicable privacy policy before providing personal information to a third party.

Changes to this Privacy Policy

50. Five Star Outdoors may update this Privacy Policy from time to time to reflect changes to our business operations, technology, service providers, legal requirements or privacy practices.

51. The current version of this Privacy Policy will be made available on the Five Star Outdoors website.

Australian Privacy Law

52. Nothing in this Privacy Policy is intended to exclude, restrict or modify any rights or obligations arising under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), or any other applicable privacy law.

Contact Five Star Outdoors

53. For questions regarding this Privacy Policy, to request access to or correction of personal information, to opt out of direct marketing or to make a privacy complaint, please contact:

Five Star Outdoors Pty Ltd

• ABN: 15 624 770 243
• Address: Unit 1, 210 Henley Beach Road, Torrensville SA 5031
• Phone: 1300 621 155
• Email: admin@fivestaroutdoors.com.au
• Last Updated: 27/7/26